JUNIOR CUSTOMER CARE EXECUTIVES (FIXED TERM CONTRACT)
Requirements:
• A Minimum of Three (03) months experience at a Call Centre / Contact Centre or in a similar business environment
• Age preferably below 25 years
• Passed G.C.E 0 / L, including Mathematics and English
• Passed G.C.E A / L
• A certification related to !Twill be an added advantage
Key Responsibilities:
• Attend to Inbound / Outbound calls efficiently and respond to emails
• Manage and resolve customer complaints/ inquiries effectively
• Provide customers with product and service related information / solutions
Competencies Required:
• Excellent verbal and written communication in Sinhala and English (Preferably with Tamil)
• Ability to deliver a superior service in the absence of physical presence of customers
• Active listening skills and ability to understand customer needs
• Problem solving and negotiation skills
• Ability to work under pressure and on 24/ 7 shift basis
• Flair for interpersonal relations
• Basic IT skills
An attractive remuneration package coupled with a modern and conducive work environment await the right candidates. Please apply online stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.
GROUP CHIEF HUMAN RESOURCE OFFICER
Sampath Bank PLC,
No. 110, Sir James Peiris Mawatha,
Colombo 02.
0112 30 30 50 0