Your Role
- Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). - Establishing + strengthening operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. - Qualifying customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. -Supporting customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. - Qualifying + enter customer orders into the operational execution process. -Collaborating with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. -Documenting, resolving, analyzing all complaints + then identifying, sharing + eliminating root causes. -Creating, reviewing + refining customer reports. - Ensuring delivery against all financial targets + strategic objectives.
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Your Skills And Experiences
- Degree or diploma in the field of Transport & Logistics/Supply Chain Management
- Minimum three year's experience in a similar capacity
Work with one of the best Sea Logistics teams in the world req89777
Tags:
PRIVATE JOBS